Refund and Returns Policy

At Urbanglam Scents, we are dedicated to providing top-quality products and excellent service. If you encounter any issues with your purchase, we are here to help.

Returns

1. Eligibility for Returns:

1. 1. Items must be returned within 48 hours of purchase or delivery.
   2. A valid proof of purchase (e.g., receipt or order confirmation) is required.
   3. Items must be unused, in their original condition, and in the original packaging.

2. Non-Returnable Items:

1. 1. Opened or used cosmetic and beauty products (for hygiene and safety reasons).
   2. Products damaged due to mishandling or improper use by the customer.
   3. Custom or personalized items.

3. Return Process:

1. 1. Contact our customer support team within 48 hours of purchase or delivery at [insert email/phone number] to initiate the return process.
   2. Bring the item to our shop located in Nairobi CBD at [insert full address].
   3. Once the item is received and inspected, we will notify you of the approval or rejection of the return.

Refunds

1. Approval of Refunds:

1. 1. Approved refunds will be processed within 7 business days via the original payment method.
   2. For cash-on-delivery purchases, refunds will be issued through store credit or bank transfer.

2. Partial Refunds:

1. 1. Items not in their original condition, missing parts, or damaged (for reasons not due to our error) may qualify for partial refunds.

3. Delivery Costs:

1. 1. Delivery costs are the customer’s responsibility unless the return is due to our error (e.g., defective or incorrect item).
   2. Original delivery fees are non-refundable.

Exchanges

1. Exchanges for defective or damaged items must be requested within 48 hours of purchase or delivery.

Contact Us

For assistance with refunds, returns, or exchanges, please contact us:

Thank you for choosing Urbanglam Scents. We value your trust and look forward to serving you again!